Refund policy
90-Day Bite-Back Guarantee
Use Regrow Club for up to 90 days from the date your order is delivered. If it doesn't make biting taste bad enough to help you stop, email us and we'll refund your order. You don't need to send the pens back.
How to claim
- Email support@regrowclub.com within 90 days of delivery.
- Include your order number and a sentence on how it went. That's it.
- We reply within 1 business day and issue the refund within 3 business days of approval.
What gets refunded
- The product price you paid, to your original payment method. Your bank may take 5–10 business days to show it.
- Shipping charges are not refunded unless the item arrived damaged or wrong.
- The guarantee covers one order per customer or household. Orders bought for resale are not covered.
Damaged, leaking or wrong items
If a pen arrives damaged, leaking or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you, including shipping.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number.
Lost packages
If tracking hasn't updated for 10 business days, or your package is marked delivered but you can't find it, email us and we'll help locate it or send a replacement.